Rathmines
Dublin 6.
01 497 5713

TERMS AND CONDITIONS

Malcolm’s Towbar Services hold the right to update these terms and conditions at any time by updating this page. Any changes will come into effect immediately once they are posted.

COPYRIGHTS

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Malcolm’s Towbar Services and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Malcolm’s Towbar Services, with copyright authorship for this compilation by Malcolm’s Towbar Services.

OUR OBLIGATIONS

You agree:
That any information provided by you will be correct, current and complete; and confirm that you are the authorised holder of any credit/debit card you may use on the site; to notify us immediately of any changes to any information you have submitted to the site; and to be available to take delivery of any products ordered by you from the site.

PRODUCT DESCRIPTION

Each product is sold subject to its individual product description which may set out additional specific terms and conditions related to that product including without limitation terms and conditions concerning estimated delivery times. Malcolm’s Towbar Services does not accept responsibility for inaccurate content and/or safety instructions, which are included on any products supplied. 

PLACING YOUR ORDER

Any order made by you shall be deemed to constitute an offer to purchase. No contract shall exist between you and Malcolm’s Towbar Services for the sale of any product unless and until Malcolm’s Towbar Services accepts your order by email. That acceptance shall be deemed complete and shall be deemed to be effectively communicated to you at the time Malcolm’s Towbar Services sends the email to you (whether you receive that email or not).

While every effort is made to ensure the availability of products and to fulfil all orders, Malcolm’s Towbar Services cannot guarantee the availability of any product displayed on the Site. Malcolm’s Towbar Services reserves the right to discontinue the sale of any good or service listed on this site at any time without notice. Promotional offers listed on the website may not always be available at Malcolm’s Towbar Services’ store. Malcolm’s Towbar Services cannot confirm the price or availability of a product until your order is received. Our goal is to maintain a completely accurate site. If pricing or other errors are discovered, we will promptly correct them, and the amended provision will apply. Malcolm’s Towbar Services reserves the right to change or amend prices or promotional offers at any time without notice.

PRICES AND PAYMENT

Prices are displayed in € euro and are valid in the Republic of Ireland only. They do not include delivery charges. These will be notified to you and applied after you select your shipping method. Malcolm’s Towbar Services uses Stripe Payment to securely transmit your Credit Card information to our Merchant Acquirer. Customer Credit Card Information is not stored by Malcolm’s Towbar Services on our servers.

DELIVERY

When an item(s) is in stock, and ordered before 1pm, Malcolm’s Towbar Services will endeavour to have your product delivered the next working day. When the item(s) is in stock, and ordered after 1pm, the product will be dispatched the following day. When item is out of stock, it will be ordered from the supplier within next 3 working days, and once in stock it will be dispatched under the same conditions listed above. Working days are Monday to Friday excluding public holidays. Orders placed on Saturday/Sunday will be deemed as being placed on the following Monday. All goods are physically checked by our staff prior to dispatch. Unfortunately, we are unable to accept orders for delivery from outside the Republic of Ireland or to islands surrounding the coast of Ireland.

While Malcolm’s Towbar Services will endeavour to meet our delivery estimates, delivery between these time frames cannot be guaranteed and we will not accept responsibility if your order is delivered outside the estimated delivery time.

RETURNS AND REFUNDS

If you have bought an item(s) online at malcolms.ie and would like to return it,

  • 1. You can return your item(s) to our store in Rathmines with your actual ‘Receipt’ and ‘Credit/Debit Card’ used. You must have these items for a refund.
  • 2. Alternatively, if you received your online delivery from an external parcel delivery company, you can contact our sales team at info@malcolms.ie or (01) 4975713 and we will arrange a collection. 
Please note, when applicable, the ‘delivery charge’ will be refunded. You will only be refunded your ‘delivery cost’ if the return is because of our error.

Malcolm’s Towbar Services are happy to accept any ‘online product’ return if it is in its original condition and packaging is re-saleable within 30 days of purchase. Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition. You will only be refunded your delivery cost if the return is because of our error (e.g. faulty product or incorrectly shipped). If we agree to provide you with a refund, we will credit your credit card account within 30 days of receipt of the returned product.  Your statutory rights are not affected.

Please note: If you are returning a faulty item within warranty with a receipt, then you may be entitled to a repair. If it can’t be repaired, you may be offered a replacement and if it can’t be replaced you may be offered a refund. With the nature of any faults, each case will be dealt with on an individual basis.

WEBSITE: CONDUCT

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Malcolm’s Towbar Services. Any copying, transmission or re-transmission of the same requires the prior written approval of Malcolm’s Towbar Services.

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For information on our Fitting Service please
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For specialist sales and pricing please 
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WHY WE DON’T SELL ONLINE

In developing our new web-site it would have been the ideal time to introduce a shopping basket for customers to buy online, however if you read below we have outlined our main reason why we have chosen not to do so.

We assume the reason you are visiting our site as that you have an interest in or require a ‘Towbar, Van Roof Rack, 4X4 Accessory or Cycle Carrier’

Whereas we try and put as much useful and accurate information on our site in relation to all our products it is virtually impossible to portray all the additional knowledge that has been collated over the 60 years we have been in business.

There are various options to choose from within all of our product ranges, which makes purchasing online less than straight forward. Therefore, when buying online how could you be assured the product selected is the best option for you.

We would prefer to have the opportunity to discuss your requirements with you, and have you purchase the right solution first time round.

If you have an idea as to what you want but aren’t 100% certain after browsing the web site, don’t hesitate to contact us by phone, email or drop in.

At Malcolm’s we have extensive experience in a niche business, and are here to assist you in your purchase of Towbars, Van Roof Racks and accessories, 4X4 Accessories and Cycle Carriers. 

Contact us today for expert advice, pricing, delivery or collection arrangements and payment options.